---
title: Phone Orders (Draft Orders)
description: Easily facilitate orders placed via phone enabling seamless order placement on behalf of customers. Follow these steps to process orders.
---

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July 31, 2026

# Phone Orders (Draft Orders)

[**Watch the video tour to explore the guide in action and see how it works.**](https://support.localexpress.io/en/knowledge-base/phone-orders-draft-orders-1?hsLang=en)

Easily facilitate orders placed via phone enabling seamless order placement on behalf of customers. Follow these steps to process orders.

**1.** Select **"Orders"** from the main menu, locate the **"Create Draft Order"** option on the top right side, and **select** it to choose a store. This feature enables placing orders in our system for customers who request it via phone.

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-39-8531-PM.png?width=622&height=311&name=undefined-Jul-31-2026-11-39-39-8531-PM.png)![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-40-3243-PM.png?width=640&height=320&name=undefined-Jul-31-2026-11-39-40-3243-PM.png)

**2.** To create the order, click **"Browse"** and **select** the desired items.

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-41-0500-PM.png?width=640&height=320&name=undefined-Jul-31-2026-11-39-41-0500-PM.png)![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-40-0975-PM.png?width=640&height=640&name=undefined-Jul-31-2026-11-39-40-0975-PM.png)

**3.** Enter customer information: fill in the customer's **full name, phone number, and email address.** Optionally, add notes for internal use during collection.

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-42-2825-PM.png?width=640&height=320&name=undefined-Jul-31-2026-11-39-42-2825-PM.png)

**4.** In the payment section, select the **"Delivery Option."** Choose the **delivery method**, specify the **delivery time and date,** and decide **how customers will be notified.**

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-40-7940-PM.png?width=640&height=640&name=undefined-Jul-31-2026-11-39-40-7940-PM.png)![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-42-0607-PM.png?width=640&height=320&name=undefined-Jul-31-2026-11-39-42-0607-PM.png)

**5.** Apply a **coupon** if applicable.

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-41-3176-PM.png?width=640&height=320&name=undefined-Jul-31-2026-11-39-41-3176-PM.png)

**6.** For payment, there are two options: **"Pay Now"** or **"Send Payment Link."** Selecting **"Send Payment Link"** sends a payment link to the customer, allowing them to place and pay for the order. The **"Pay Now"** option lets you complete the order on the customer's behalf, provided they share their card information.

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-40-5379-PM.png?width=640&height=640&name=undefined-Jul-31-2026-11-39-40-5379-PM.png)

**Pay Now**

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-41-7984-PM.png?width=640&height=320&name=undefined-Jul-31-2026-11-39-41-7984-PM.png)

**Send Payment Link**

![](https://support.localexpress.io/hs-fs/hubfs/undefined-Jul-31-2026-11-39-41-5626-PM.png?width=640&height=640&name=undefined-Jul-31-2026-11-39-41-5626-PM.png)

**7.**  Until the order is paid, this is a **Draft Order**. Once it is paid, it will show up in the regular order list.

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