Watch the video tour to explore the guide in action and see how it works.
When a customer places an order and the store receives an email and mobile app notification, follow these steps to efficiently collect the order.
1. Navigate to the “Orders” section located in the left sidebar of the Partner Dashboard.
2. Use the “Filter” to quickly find the specific order. Confirm your filter choices by clicking “Apply”.
3. Select the order you want to collect.
4. After receiving the order, select “Accept order”. This action will change the order status to “Confirmed”.
5. Click on “Start collecting”. This sends a notification to the store assistant to begin gathering the items.
6. Once an item is collected, click on the green check mark to indicate that it has been “Collected”.
7. Press “Undo” if you need to reverse the “Collected” status of an item.
8. If an item is “Out of stock”, you can “Skip” or “Replace” it using the button.
9. Once the customer picks up the order, press “Picked up” to charge for the order and finalize the process.
10. If a delivery order is marked as “Assembled”, a driver will be notified to come and pick up the order.
11. For deliveries, customers are charged by the driver. The order status will automatically update from “Assembled” to “Delivered” upon completion.
12. After all items are collected, select “Finish collecting”. This changes the order status to “Assembled”, and notifies the customer that their order is ready for pickup.
13. To cancel an order, simply click the “Decline order” button and enter your cancellation reason.
